Privacy Policy – MTL Dispatch
Your privacy matters to us. At MTL Dispatch, we collect only the information we need to provide you with reliable, safe, and efficient dispatching services. This policy explains what data we gather, how we use it, and the choices you have. We never sell your personal information. We never share it with marketers. And we work hard to keep it secure. Please read this policy carefully. By using MTL Dispatch, you agree to the practices described below. If you have any questions, our contact details are at the end.
1. Information We Collect
We collect personal information that you voluntarily give us when you use MTL Dispatch. This includes your name, email address, phone number, pickup and drop‑off locations, booking details, and payment‑related information. We only ask for what we truly need.
2. Account Registration
When you create an account with us, we collect the information required to manage your bookings, provide customer support, and keep your account secure. This typically includes your name, email, phone number, and a password. You can update your details at any time.
3. Booking Information
To arrange your transportation, we collect journey details such as pickup addresses, drop‑off locations, flight numbers (if applicable), travel dates and times, passenger counts, and any special requests you make. This helps us match you with the right driver and vehicle.
4. Location Data
MTL Dispatch uses background location to allow drivers to share live trip location with dispatchers and assigned customers during active bookings, even when the app is running in the background.
5. Payment Processing
We do not store complete debit or credit card information on our servers. All payments are processed through secure third‑party payment providers who specialise in protecting financial data. Your card details are encrypted and never visible to our staff.
6. How We Use Your Information
We use your information for the following purposes only:
- Process your bookings and assign drivers
- Dispatch drivers to your pickup location
- Manage payments and send receipts
- Send booking confirmations and reminders
- Provide customer support when you need help
- Improve our services, including fixing bugs and adding new features
We never use your data for marketing without your consent.
7. Driver Information Sharing
To complete your booking, we share relevant journey details with your assigned driver. This includes your pickup and drop‑off locations, your name, and your contact information (usually phone number). The driver needs this information to find you and communicate if necessary.
8. Communications
We may send you booking confirmations, reminders, receipts, service updates, and important account‑related notifications. These messages come by email, SMS, or in‑app notifications. You cannot opt out of essential service messages, but you can manage promotional preferences.
9. Third‑Party Services
We rely on trusted third‑party providers to operate MTL Dispatch. These include payment processors, mapping services (like Google Maps), cloud hosting providers, and communication platforms. Each of these partners is contractually bound to protect your data and use it only for the services they provide to us.
10. Data Retention
We keep your booking records, account information, and transaction history only as long as necessary. This includes time needed to provide services to you, comply with legal obligations (such as tax laws), and resolve any disputes. When data is no longer needed, we delete it securely.
11. Data Security
We take data security seriously. We use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews. No system is 100% secure, but we work hard to keep your data safe.
12. User Rights
Depending on where you live, you may have the following rights regarding your personal data:
- Access – Ask us what data we hold about you
- Correct – Fix any inaccurate or outdated information
- Delete – Request that we remove your data (subject to legal limits)
- Restrict – Limit how we use your data in certain situations
- Withdraw consent – Stop any processing that relies on your permission
To exercise any of these rights, please contact us using the details at the end of this policy.
13. Cookies and Analytics
Our website and mobile applications may use cookies, analytics tools, and similar technologies. These help us improve functionality, understand how users interact with our services, and enhance your experience. You can control cookie settings in your browser or device.
14. Children’s Privacy
MTL Dispatch services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have accidentally collected data from someone under 18, we will delete it promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy within our application and on our website. If the changes are significant, we will also notify you by email or through a prominent notice. Your continued use of MTL Dispatch after any update means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to MTL Dispatch through our official support channels. We will respond as quickly as we can.
Email: privacy@mtldispatch.com
Phone: (514) 123‑4567
Address: 123 Rue Saint‑Paul, Montreal, QC H2Y 2G5